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1.5
Updated by user Aug 11, 2017

should read : 15 days not 154 days

Original review posted by user Aug 11, 2017

New hearing aid arrived. Worked for 12 hours.

Returned to Century for replacement. After no response called and was told it was sent to the factory. I complained but was told the factory had to check it. Was told to be patient.

After 154 days was told the factory needed more time. I cancelled the order and asked for a refund. remember my return was at the factory at this time. About 10 days later was told the hearing aid had been sent to me despite the cancellation.

Nothing was received from Century and I notified them. Asked pay pal to intervene. Was told I would get my refund when I returned the unit I did not order. Iwas cheated out of $399.00 dollars.

I aked them to check the factorys addess they had for me but got no response !!!! This does not seem to be the same owners.

I would warn you to be careful. Leonard Zaleski Chicago Il.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $399.

Preferred solution: Full refund.

Century Hearing Aids Pros: Price.

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Guest

Avoid this company. You'll be better off deaf.

Michael F Eba
reply icon Replying to comment of Guest-2017786

I had problems with this outfit. Its response to BBB was that I was "too difficult to please" so I would have to wait for a refund.

Paying for a repair and expecting a proper repair makes me "difficult to please"? The company never returned my calls. When someone answered my calls, a hysterical woman gave me the runaround.

It probably wasn't sent back to the factory. It was probably sent to another company to whom Century outsources its repairs at exorbitant prices.

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