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This has been a 20 day ordeal. I ordered a hearing aid from their website not realizing that in clicking a link I had left the type of hearing aid I wanted.

When I received it, I immediately contacted Century. No one answered their phones during business hours. The next day I spoke to Michelle in customer service and she said no problem, I'll send you a return label and once we have it we'll give you a partial refund and ship the new one. But we're going to be closed next week.

I told her that would not be acceptable as I need the hearing aid as soon as possible. Oh no that won't be a problem, she said, there will be someone here to take care of it. That I would have it by Monday or Tuesday of the following week AT THE LATEST. Wednesday I started trying to contact Century calling only to get voice-mail.

When Michelle finally returned my calls I told her I didn't want the hearing aid and to refund my money. She said the package had shipped and she would send me the USPS tracking number at once. At once is not 10 1/2 hours later, at 10:30 P.M.! The package had not shipped, the USPS had been notified to expect a package 3 days earlier.

I emailed Michelle and told her NOT to send the hearing aid and to refund my money.

They mailed it anyway. It came Monday and I've been trying to get another return label since.

Reason of review: Problems with payment.

Monetary Loss: $700.

Preferred solution: Full refund.

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Guest

It matches my experience

Jeromey Rbf
reply icon Replying to comment of Guest-2017785

I have heard and read a lot of negitive stuff about Century. Reading this makes me stear clear.

Minnah Ajj

And deleting negative Facebook reviews, stay classy Century Hearing.

Guest
reply icon Replying to comment of Minnah Ajj

Century Hearing Aids is bad news

Minnah Ajj

More lies, not surprised in the least it's just more of the same from this company. I have never spoken to or emailed anyone calling themselves AaronW at Century.

The only people I have had any contact with was Michelle (phone and email) and Jon Stoddard (automated emails) I never demanded overnight anything. My first order was done online, the second was through Michelle and you can read what happened above. They claim on their website to have a no quibble refund policy. Now they're trying to claim a restocking fee which is not mentioned anywhere in their return policy.

I didn't need to try your hearing aid for 15 days, I ordered the wrong one the first time which I explained. Your company made promises they knew they could not keep with the first return and reorder. If you hadn't completely botched things I would have taken the 2nd hearing aid, but you didn't. Then you mailed something I told you not to.

"If you are not happy with your hearing aids for any reason, you can return it for full refund within 90 days. We will issue a full refund once we receive your return, and will reimburse all costs associated with this order, including your shipping costs back to us."

Lies and more lies.

Guest

Yes I have dealt with this customer. Not only did she demand to get her aids overnighted to her twice, she then expected to return them for full refund and leave us bad reviews all over the internet. Good job!

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